FAQ – livanolifestyle.com

❓ Frequently Asked Questions

Got Questions? We’ve Got Answers!
Below you’ll find answers to some of the most common queries our customers ask.

🛍️ Orders & Payments

Q1: How can I place an order?
🛒 Simply browse our products, click “Add to Cart,” and proceed to checkout. Follow the secure steps to complete your order.

Q2: What payment methods do you accept?
💳 We accept Visa, MasterCard, American Express, Discover, and secure digital wallets like PayPal & Apple Pay.

Q3: Can I modify or cancel my order after placing it?
✏️ Yes — but only within 2 hours of placing the order. Contact us immediately at info@livanolifestyle.com.

🚚 Shipping & Delivery

Q4: How long will it take to receive my order?
📦 Orders are usually processed within 1–2 business days and delivered within 3–7 business days depending on your location.

Q5: Do you offer free shipping?
🚚 Yes! We offer free shipping on all orders — no minimum purchase required.

Q6: Can I track my order?
🔍 Yes! Once your order ships, you’ll receive a tracking number via email. You can track it anytime on our Track Order page.

🔁 Returns & Refunds

Q7: What is your return policy?
↩️ We offer a 10-day hassle-free return policy. Products must be unused and in original packaging.

Q8: How do I request a return?
📩 Just email us at info@livanolifestyle.com with your order number and reason for return. We’ll guide you through the process.

Q9: When will I receive my refund?
💰 Once we receive and inspect the returned item, your refund will be issued within 3–5 business days.

🔐 Account & Security

Q10: Is my personal and payment information secure?
🛡️ Absolutely. We use SSL encryption and trusted payment gateways to protect all your data.

Q11: Do I need to create an account to order?
👤 No, you can checkout as a guest — but creating an account gives you faster checkout, order tracking, and exclusive offers.