Refund and Returns Policy

🔄 Refund & Returns Policy

Simple. Stress-Free. Satisfaction Guaranteed.
At Livano Lifestyle, we want you to love what you buy. If you’re not 100% satisfied with your purchase, we’re here to make it right — quickly and fairly.

✅ Return Eligibility

You may return items within 10 days of delivery for a full refund if:

• The item is unused, unworn, and in original packaging
• You have proof of purchase (order number or receipt)
• The product is not a final sale, gift card, or personal care item (due to hygiene reasons)

📦 How to Return an Item

1. Contact us at info@livanolifestyle.com with your order number and reason for return
2. Our team will provide you with a return address and instructions
3. Send the product back using a trackable shipping method

💡 Customers are responsible for return shipping unless the item was damaged, incorrect, or defective.

💰 Refund Process

• Once your return is received and inspected, we’ll issue your refund within 3–5 business days
• Refunds will be made to the original payment method
• You’ll be notified via email once the refund is processed

🔁 Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please return the original and place a new order.

🚫 Non-Returnable Items

• Gift cards
• Personalized or final sale items
• Opened skincare, beauty, or hygiene products
• Any item returned after the 10-day window

❓ Need Help?

We’re here for you every step of the way.
📧 Email: info@livanolifestyle.com
📞 Phone: 214-123-4567

Thank you for shopping with Livano Lifestyle. Your satisfaction means everything to us.